By placing a custom order with Molten Glass Creations, you acknowledge and agree to the following terms and conditions:
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Customization Specifications: Custom orders are crafted according to the specifications provided by the customer. Please ensure that all details, including color, finish, and design preferences, are accurately conveyed at the time of order.
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Production Time: Custom orders typically require up to 2 weeks for creation and processing. This timeframe is subject to change based on the complexity of the order and current production schedules. You will be notified of any significant delays.
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Non-Refundable Deposit: A non-refundable deposit may be required for custom orders. This deposit will be applied towards the total cost of the order. In the event of cancellation, the deposit will not be refunded.
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Final Sale: Due to the personalized nature of custom orders, all custom items are final sale. These items are non-returnable and non-exchangeable unless they arrive damaged or defective.
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Variations: Handmade items may exhibit slight variations in color, shape, and size. These variations are part of the uniqueness and charm of handcrafted jewelry and should not be considered defects.
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Approval Process: You may receive design proofs or updates throughout the production process. It is your responsibility to review and approve these proofs promptly. Delays in approval may result in extended production times.
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Shipping: Custom orders will be shipped once the creation process is complete and full payment has been received. Shipping times will vary based on the destination and chosen shipping method.
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Changes to Order: Any changes to the order after production has begun may incur additional charges and may extend the production timeline. Please communicate any desired changes as soon as possible.
By proceeding with a custom order, you confirm that you have read, understood, and agreed to these terms and conditions. Thank you for choosing Molten Glass Creations for your unique, handcrafted jewelry needs.
